Shipping charges on our products shall be mentioned at the time of checkout. We do free shipping worldwide as given in the above table. The shipping charges wherever applicable are based on basket size. In cases where the basket size becomes voluminous, we charge a nominal fee as oversized packaging charges, to accommodate and safely deliver all the items ordered.
Customers are requested to provide an accurate, complete and valid address and pin code at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.
Please note that billing Address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.
Once the order is placed, you can track the order status on our website, and in case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am A 6.30 pm iST. Or you can email your query to reflectsilk@gmail.com. After the product is dispatched by us, you will receive the tracking code, with which you can track the status of your purchased product.
For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes All be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
All prices are inclusive of GST.
We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.
Custom charges might be applicable in case of delivery outside India. Customer will be liable to customs charges in such cases.
In case of online purchases, all the returns should be sent to Silk n style Office, shop no 70 block no 4 shankar market Connaught place new delhi -110001.
2-How do I check the status of my order?
We will keep updating you regarding your Order status through email from relectsilk@gmail.com, wherein you will receive email notifications for
Successful placement of order.
Tracking details once the order is dispatched.
Estimate delivery date
Delivery area
Estimated time for dispatch
Estimated time for delivery
India
1-2 business days
7-10 days
Outside India
1-2 business days
7-10 days
Order Canceled.
In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to Reflectsilk@gmail.com
3-Where do we ship?
We offer worldwide shipping for our customers.
4-What is the estimated delivery time?
The estimated time of delivery is within 3-5 business days for domestic orders and 10-12 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.
5-What does different order status mean?
Pending / Pending Payment - Payment was unsuccessful
Processing - Payment Successful, yet to be shipped
Shipment on Transit - Order has been shipped from our warehouse
Cancelled - Order has been cancelled due to non payment
Closed - Successful order cancelled based on customer request and refund has been initiated.
6-How is shipping amount decided?
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.
7-Who are the courier partner?
We use DTDC, Blue Dart for our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments. We use FedEx and Dhl for our international shipments.
