1-What is SILK N STYLE Return and Exchange Policy?

• Orders are only eligible for return/exchange if:
• The product is clearly defective/damaged
• Received wrong product
• The product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.
• Reach out to Customer Care at reflectsilk@gmail.com within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order
• One of our executives will get in touch, in order to process the return/exchange request
• The customers may have to share the images of the product received in order to initiate the return pick-up.
• A confirmation mail would be sent to the customer, confirming the return/exchange request
• Return pick-up will be facilitated by the silk n style customer care team with 3 business days from the date of return/exchange confirmation
• Store exchange is not applicable to orders shipped outside India
• Customers may have to bear additional charges such as return cost and customs duties (for international orders).
• Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.
• Products ordered with fall and edging service are not eligible for return, exchange or cancellation.
• Dress material/fabric orders are not eligible for return, exchange or cancellation.
• Unboxing video is a mandatory requirement and must be shared with us during the return process.

2-Where can we return or exchange the order?

In case of online purchases, all the returns should be sent to Silk n style Office, shop no 70 block no 4 shankar market Connaught place new delhi -110001.

3- What items are exchangeable?

Exchange is allowed only in cases where customer is dissatisfied with the color, size, shape, quality of the product and exchange is done within 7 days from receipt of product for another product of similar or higher value. Kindly ensure that the product returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered along with the invoice. No exchange is allowed for items which,when we receive, do not have proper folding, missing tags and damaged or not in saleable condition.

4 -How long would it take me to receive the refund of the returned product?

Once the refund is initiated, it will take 7-10 working days for the refund to be processed. Refund, if any, shall be made at the same issuing bank through which the Product was purchased, using the same payment mode.

Payment

1-How can I pay for my order at Silk n style?

We accept credit/debit cards, net banking, UPI transaction to make payment online.

2-What should I do if my payment fails?

Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.

3-What should I do when I have made order and amount also got deducted but order got cancelled?

Please write an email to us at reflectsilk@gmail.com with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.